退款政策
✦ AK Apparel｜退換貨政策與常見問題
Returns, Exchanges & FAQs
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預購商品說明
Pre-order Information
AK Apparel 目前網站上之所有商品皆為限時預購商品。
All products available on the AK Apparel website are sold on a limited-time pre-order basis.
商品將於預購結束後，依訂單成立順序寄出。
Production begins only after the pre-order period ends, and items are made specifically for confirmed orders.
因此，下單前請您務必確認款式、尺寸與顏色。
Please review all product details carefully before placing your order.
預購商品一經下單完成，恕不接受取消、退貨或更換尺寸與顏色。
Once an order is placed, it cannot be cancelled, returned, or exchanged.
感謝您的理解與支持，讓我們能以更精緻的方式完成每一件作品。
Thank you for your understanding and support in allowing us to produce each piece with care and intention.
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商品瑕疵與錯誤處理
Defective or Incorrect Items
我們對商品品質有嚴格把關，
We take great care in ensuring the quality of our products.
若您於收到商品後發現以下情況：
If you receive an item that is:
• 商品本身有明顯瑕疵
Defective upon arrival
• 實際收到商品與訂單內容不符
Incorrect compared to your order
請於 收到商品後 7 日內 與我們聯繫，
Please contact us within 7 days of receiving your order,
並提供訂單編號與清楚照片以利確認。
including your order number and clear photos of the issue.
經確認後，我們將為您安排 更換商品或退款處理。
Once verified, we will arrange a replacement or refund accordingly.
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常見問題（FAQ）
Frequently Asked Questions
Q：AK Apparel 的商品都是預購嗎？
Q: Are all AK Apparel products pre-order items?
A：是的，目前官網上架商品皆為限時預購商品。
A: Yes. All items currently available on our website are sold as pre-orders.
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Q：下單後可以取消或修改訂單嗎？
Q: Can I cancel or change my order after placing it?
A：由於商品為訂單成立後專屬生產，下單完成後恕無法取消或修改訂單內容。
A: As each item is produced specifically for confirmed orders, changes or cancellations are not possible once an order is placed.
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Q：預購商品大約多久出貨？
Q: How long does it take for pre-order items to ship?
A：實際出貨時間依商品而異，詳細資訊將標示於各商品頁面。
A: Shipping timelines vary by product and will be stated on each product page.
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Q：如果商品有瑕疵或寄錯怎麼辦？
Q: What if my item is defective or incorrect?
A：請於收到商品後 7 日內聯繫我們，我們將協助後續處理。
A: Please contact us within 7 days of receiving your order, and we will assist you accordingly.
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Q：我要如何聯絡 AK Apparel？
Q: How can I contact AK Apparel?
A：您可透過電子郵件或官方社群平台與我們聯繫。
A: You may contact us via email or our official social media channels.
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聯絡我們
Contact Us
如有任何疑問，歡迎與我們聯繫。
If you have any questions, please feel free to reach out.
我們重視每一位顧客的體驗，也感謝您對 AK Apparel 的支持。
We truly appreciate your support and value every customer experience.