FAQ

常見問題（FAQ）

Frequently Asked Questions

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Are AK Apparel items available immediately?

AK Apparel 的商品是現貨嗎？

AK Apparel collections are released in limited quantities with scheduled production and dispatch timelines.

Estimated shipping dates are clearly stated on each product page.

AK Apparel 採限量系列發售與分批出貨模式。

各商品頁面皆標示預計出貨時間，請於下單前留意說明。

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Can I change or cancel my order after checkout?

下單後可以取消或修改訂單嗎？

Once an order is confirmed, it enters processing and cannot be amended, cancelled, or exchanged.

Please review your order carefully before checkout.

訂單完成後即進入處理流程，恕無法取消、修改或更換商品。

請於結帳前確認所有訂單資訊。

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When will my order be shipped?

商品大約多久會出貨？

Shipping timelines vary by product and collection.

Detailed dispatch information is listed on each product page.

A shipping confirmation with tracking details will be sent once your order has shipped.

出貨時間依商品與系列而有所不同，相關資訊將標示於商品頁面。

商品寄出後，您將收到包含追蹤資訊的通知信件。

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What if my item arrives damaged or incorrect?

如果商品有瑕疵或寄送錯誤怎麼辦？

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with supporting images.

Our team will assist you accordingly.

若商品有瑕疵或寄送錯誤，請於收到商品後 7 日內聯繫客服，並提供相關照片，我們將協助處理。

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Will I be responsible for duties and taxes?

國際訂單需要自行負擔稅金嗎？

International orders may be subject to duties, taxes, or import fees in accordance with local regulations.

These charges are the responsibility of the recipient and are not included in product or shipping prices.

國際訂單可能依照各地法規產生關稅或稅金，相關費用需由收件人自行負擔，恕不包含於商品或運費中。

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Do you offer free shipping?

是否提供滿額免運？

Free shipping is available for selected regions with minimum purchase requirements.

Eligibility will be displayed automatically at checkout.

部分地區提供滿額免運服務，實際適用條件將於結帳時自動顯示。

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AK Apparel reserves the right to update product availability, shipping schedules, and policies.

AK Apparel 保留隨時調整商品、出貨與相關政策之權利。